delivery
Delivery Cost (per order)
Standard UK via Royal Mail £3.50 2 – 7 Working Days (From dispatch)
Special Delivery via Royal Mail £8.95 Next Day (for orders placed by 1pm)
*Orders of £30 and over FREE 2 – 7 Working Days (From dispatch)
Mainland Europe £12.00 2 – 7 Working days (From dispatch)
Outside Europe £12.00 2 – 7 Working days (From dispatch)
*To check that we can ship to your country, please email: info@illummi.com
Orders placed during our working week (Monday – Friday, excluding Bank Holidays) will usually be processed and dispatched with 48 hours of receipt.
Next Day Special Delivery – Royal Mail
If you need guaranteed UK Next Day delivery, please select UK NEXT DAY, this will be sent Royal Mail Special Delivery. Orders must be received by 1pm. Special Delivery orders placed after 1pm will be dispatched on the following working day (Monday to Friday), orders placed after 1pm on a Friday will be processed on Monday for a Tuesday delivery.
A signature will be required upon delivery. If nobody is available to sign for the delivery, a card will be left for you advising details of where your parcel can be collected.
Orders Over £30
*If the value of the items in your shopping bag has a value of £30 or more, you will automatically qualify for free delivery with Royal Mail’s 2nd Class Service. This offer applies to UK addresses only. You must select UK Standard shipping for this to apply.
The minimum order value to qualify for free delivery may vary for promotional code offers.
If the estimated delivery time passes and you have not received your order, please contact our Customer Services team either by email at info@illummi.com.
Delivery term and conditions
Our working week is defined as Monday – Friday (excluding bank and public holidays). Standard or Special Delivery orders placed after 1pm on Friday will be processed on Monday.
You may, during the ‘checkout’ process, specify a different delivery address than your payment address if that is more convenient for you (provided the billing address matches the address on your credit card statement).
Please ensure that your delivery address is correct (including postcode) before paying for your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided. Depending on your local postal service you may need to ensure that you add a specific Delivery Name for parcels being delivered to a different address. For more information please check with your local postal service. If you are arranging for a parcel to be sent to a Business address please ensure to include the Company Name along with the name of the recipient.
We will deliver all products comprised in your order in one delivery.
If any product is not available we will inform you immediately once we’re made aware of this. We will refund the value of this item back and dispatch the rest of your order.
If your order is delayed by more than seven days we will give you the option to cancel your order.
We regret that we cannot change a delivery address once the item has been dispatched.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
We do not take responsibility for delays once items have left our warehouse.
Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent. No compensation is payable to the customer for delayed receipt or inconvenience.
We do not take responsibility for a parcel in the event that it is opened or tampered with by a third party during transit, in these instances you should contact the courier and take advice on how to proceed under their procedures.
